Arrival
Ensure that your pick-up from the airport is arranged and confirmed in advance. Get enough rest upon arrival at Nairobi. You will take some time to get acclimatized to the weather because you will be in a different time zone.

Currency Declaration
Unlimited foreign currency can be brought into the country but only a maximum of Kshs.100,000 can be exported. Unspent Kenya Shillings may be re-converted at the airport bank on departure but this takes time and patience. We recommend you change only what you intend to spend.

Money Exchange
Do not exchange money on the streets. You may be approached by someone willing to give you a 50% to 70% premium for your dollars. This is what is known as the black market. It is illegal. Do NOT therefore, get involved. Hotels, Camps and Lodges can change money but sometimes their exchange rate is lower. There are several foreign exchange bureaus in Nairobi offering competitive rates.

Safekeeping of passport and Valuables
Please keep your passport and money ON YOU at ALL times. Never leave money or valuables in your room or in your vehicle. You can check valuables in security boxes at the hotels and lodges. Be especially careful whilst in camps and lodges and on special excursions such as boat-rides. Avoid wearing expensive jewellery (necklaces etc.) when walking on the streets.

Banking hours
Banking hours are from 0900 - 1500 Monday through Friday. Banking halls are open from 0900 - 1200 on Saturdays but remain closed on Sundays and during Public holidays. Banks at Jomo Kenyatta International Airport, Nairobi and Moi International Airport, Mombasa remain open 24 hours a day, 7 days a week. But withdrawals can be made conveniently on a 24 hour basis at any ATM.

Credit Cards
Credit cards such as American Express, Visa and MasterCard are widely accepted in Nairobi and Mombasa Hotels and in most camps and lodges.

Nairobi at Night
Nairobi is a safe place to go partying. However, caution and common sense should be embraced at all time. Do not wander aimlessly in Nairobi at night. Please take a taxi if you need to move from one joint to another. Always let a tour member know where you are going whenever you are off to do your own thing.

Communications
You may make international calls from the comfort of your room. Most hotels have wi-fi connection and you can access high speed internet and keep in touch with friends and family. However, NOT all Hotels have these services so make sure to get this clear before you make your Hotel booking.

Spectacles & Contact lens
On safari be prepared for bumpy and dusty roads. These can be an irritant to contact lens wear. Eye drops and a spare pair of glasses are a sensible precaution.

Packing
Pack light, Laundry facilities are available throughout your safari. Remember your 20 kg limit (30 kg for first and club class travelers) on your return from East Africa. Excess luggage charges may apply.

Luggage Allowances
Remember, if you are staying at one of the 'tree hotels', the cabins are small and you are only allowed to take one small overnight bag with you. The bulk of your luggage is stored at the base hotel and retrieved the following morning. If your itinerary includes any flying in light aircraft around Nairobi or on safari, you are restricted to a maximum of 15 kgs, including hand luggage. Coastal scheduled light aircraft flights have a limit of 10 kgs per person.

Clothing
Safari attire is casual and comfortable. Dress mainly for outdoor comfort with a change of informal clothes for the evening. Evenings and early morning can be chilly especially on the mountain areas. Warm jerseys, socks and walking shoes or sneakers are recommended. Footwear should be low-heeled and comfortable. There is not much walking and you stay in your vehicle during game drives. Bring a light-weight raincoat and a hat for sun protection. Roof hatches on safari vehicles are left open whilst game viewing.

Luggage tag
Place the safari luggage tags we have provided on your baggage. These are used to identify your bags by your driver-guide.

Punctuality
It’s important to be on time always. Remember a 15 mins lateness or delay can mess your schedule. Be at your safari van in time to catch that early morning game drive.

Sun
The equatorial sun is enjoyable. Caution should, however, be taken not to over-indulge. Too much exposure to the sun can cause dehydration, nausea, dizziness and headaches. We recommend that you wear sun screen and a hat, as well as a strong pair of dark glasses. All of the lodges, with the exception of the 'tree hotels' and some of the permanent camps, have swimming pools.

Drinking water
In Nairobi and on safari, we recommend that you do not drink the water from the taps and even out of the thermos or flasks provided. If you run out of the bottled water provided before your safari, we recommend that you purchase bottled water at the lodges. Use mouthwash to brush your teeth. Ice is generally frozen from boiled water and is ok for consumption.

Food
Chefs in all major hotels are trained on preparing international cuisine. Food in Kenya is delicious, varied and plentiful and succulent, from cray fish, smoked sailfish (Kenya's equivalent to smoked salmon), English roast beef, Molo lamb, and much more. Kenyas' famed tropical fruits abound; pineapples, pawpaws, mangoes, avocados, passion fruits, bananas, pears, strawberries just to name a few. Greens (kales, spinach, cabbages) are in plentiful supply. Owing to Nairobi’s proximity to agriculture areas, the food prepared in restaurants is fresh from the garden.

The hotels, lodges and camps in our itineraries are reknown for their superior cuisine standards. However, a change of climate and traveling can, in a few instances, cause travelers mild stomach upsets. Eating in moderation, avoiding cold buffet lunch tables that have been exposed to the mid-day sun, and fasting for a day (whilst drinking plenty of bottled water) should you be stricken, are sensible precautions.

Spirits, beers, wine and cigarettes
Are all available around East Africa. The price of soft drinks and beer is reasonable, whilst imported spirits, rums, wines and cigarettes tend to be on the higher side.

Meal plan
Generally, unless otherwise requested, bed and breakfast is the meal plan provided in most city hotels, and full board on Safari. Mombasa hotels are booked on the meal plan of your choosing. Ensure to indicate your preferred meal plan, whether a vegetarian meal should be provided and also get a distinction between Full Board and All-inclusive meal plans

Anti-malaria medication
We strongly recommend that you take anti-malaria medication. Malaria is rare in most highland areas, but traveling in the hot bush and coastal areas requires precautions. You don’t want those nasty mosquito bite marks on your skin so ensure that you sleep under a mosquito net. If, on your return home, you develop influenza symptoms, please see your doctor immediately as you may well have contracted malaria.

Medical services
The larger towns around East Africa have pharmacies and hospitals. Ensure that you stock enough medicines and toilet items before you go on a safari as in the smaller towns these may be unavailable. A spare pair of prescription glasses is recommended.

Hospitals
Hospitals in major cities have doctors with internationally recognized degrees and expertise. Most Nairobi and Mombasa hotels have their own house doctors for emergencies and appointments can be made if a doctor is necessary.

Electricity
The national grid services almost every part of the country. Most hotels and lodges outside Nairobi and Mombasa generate their own electricity. But it’s always advisable to pack a small lightweight flashlight as some generators are usually only run for short periods in the early morning and again in the evening from 1830 to 2230 hrs. The voltage is 220-240 AC, suitable for appliances with the exceptions of those manufactured in the USA and Canada.

Photography
DO NOT take photographs of the locals without their permission. NEVER take photographs of military, military institutions, armed forces barracks, policemen, the President,
Government officials, or airports.
Always be prepared to click away: keep your camera loaded and ready for action. Carry memory cards that have enough space and back-up to store as many pictures as possible. You may choose to upload some pictures once you are at your hotel to create space for more. Some roads may be dusty, especially in the parks so a dust-proof bag for your equipment would be the most suitable.

Wild animals
Wild animals are dangerous. Don’t be fooled by the cheeky monkeys begging for a banana. Ensure that all doors are locked if leaving the car and never approach a wild animal regardless of how harmless it may look. Please be alert and cautious in the lodges and camps when walking from your room to the public areas, especially at night.

Game viewing
‘Live your own experience’. Expect to get better shots and look forward to capturing something different. Carry a pair of binoculars for added pleasure whilst game viewing.

Tipping
Tipping is very voluntary and extremely personal. But the locals have expectations and regard everything they get from visitors special. In exchange the guests build rapport, strong relationships and appreciate good service. However, if in doubt, please check with either your hostess or safari guide for advice.

Restaurants
These guidelines are for those lunches and dinners you may enjoy on your own that are not included in your itinerary. If the menu says 10% service charge included, you do not need to tip. Otherwise, 10% is considered usual and customary.

Drinks
When ordering from the bar waiter, a 10% tip is fair.

Driver-Guides
Since the olden days of safari-ing in Africa, it’s become a tradition with, driver-guides in Africa to have their expert bush skills acknowledged in the form of tips. A tip of US$ 5.00 per person per day is usually sensible enough, but this is entirely at your own discretion.

Safari guide
The tip for your naturalist/tour guide is entirely discretionary. A good tip for the guide is determined by the numbers in a group. We recommend US$ 2.00 per person per day. These tips are payable on the final day of your safari program.

Driver-Guides/Safari Guides
Get to know both your driver-guide and your safari tour guide. Their knowledge of Africa is a bottomless treasure of travel. Be friendly. As is usually the case with all human interactions, drivers may tend to shy away at the outset of a safari. You will notice that they gradually open up depending on how much you engage them. Ask a lot of questions. The driver guide and the safari guides are at your disposal so make good use of them.

Air ticket reconfirmation
Air ticket arrangements should be made in advance. Make sure that you reconfirm tickets for both domestic and international flights. We can help with the ticket arrangements so don’t hesitate to contact us. Include this in your Safari request so that we give recommendations depending on availability, cost, class and other factors.

Flying Doctors Society
The Flying Doctor's Society of Africa has been evacuating patients by air since the 1950's. In the event of a medical emergency, you will be flown back to Nairobi where an ambulance will be waiting to move you immediately to a leading Nairobi hospital. Evacuations will not be carried out if the nature of the medical complaint is minor.

The safari experience
Please look at any inconveniences with a positive attitude. A flat tire and a few unexpected delays all add to the unforgettable African experience.

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